Q: As a current Assistant Branch Manager what would be the top three priorities to focus on and complete to position oneself for a promotion to a Branch Management role?

HR Expert:
Val Mackey
Vice President, Human Resources

Credit Union:
Aldergrove Credit Union

A: For our credit union, the top three priorities an Assistant Branch Manager can focus on to be well positioned for promotion to a Branch Manager role are:

  1. Be an effective coach:
    • Conduct regular coaching sessions with direct reports to provide feedback and set clear expectations is a great way to manage effective working relationships.
    • Encourage employees to make recommendations rather than just providing them with answers to drive employee growth and motivation.
    • Hold engaging meetings that will inspire and involve employees is a great way to motivate employee performance.
  2. Be a role model for service delivery:
    • By engaging in meaningful conversations with members, you can better cultivate a members-first service strategy.
    • Coach employees with the view that delivering excellent service to members is the most important part of our roles.
  3. Prepare development plans:
    • In conjunction with employees, prepare a focused development plan to ensure employees have the knowledge to effectively do their job.
    • Mentor employees in their development of knowledge to ensure they are meet member/client expectations from a service level as well as uncovering needs or future business.
    • For internal succession and those employees wanting to develop in other roles, lead their development path by creating a plan together.

tools to help you

Advanced Job Search

Whether you’re looking for a mid-level position or think you’d make the next great CEO, credit unions are hiring. Our quick search function recognizes keywords to bring you the most relevant results.

Resume and Job Application Management

We make it easy to track your job applications, save searches and jobs, and post multiple resumes to be viewed by credit union employers across Canada.

Job Alerts

Sign up for email notifications or follow us on twitter to receive updates of jobs as they are posted in real-time!