Job Posting Details

Chief Operating Officer, Khalsa Credit Union (BC)

Location:SURREY, British Columbia
Posting Date:March 8, 2019
Closing Date:until filled
Employment Type:Full-time

Khalsa Credit Union (KCU) is a member-owned financial institution serving the Sikh community across southern British Columbia. With six branches, over 16,000 members and over $ 460 million in assets, KCU is the largest Sikh member owned financial institution in the world. We are a strong and growing organization with more than 30 years’ experience serving our members in Surrey, Abbotsford, Vancouver, Victoria and beyond. Dedicated to growing assets, earnings and membership responsibly, while staying true to our values and cultural heritage, our 60 knowledgeable employees and nine directors strive to provide the right financial services at the right price with the right understanding of our members’ needs.

Khalsa Credit Union is recruiting a Chief Operating Officer to lead the credit union into the future.  

COO reports and works closely with the CEO in matters of corporate planning and policy implementation. Directly supports and leads the Community Branch Managers in achieving branch goals and objectives while adhering to all branch operational policy and procedures. The COO will be accountable for supporting and assessing branch performance and ensuring that we achieve and exceed member expectations through organizational and operational efficiencies. Works in conjunction with the executive team with respect to strategic planning.

Corporate Responsibility:

· COO is a member of the Senior Leadership team actively participates in the development of corporate strategies and policies to build a stronger sales culture. This individual will identify short and long-term objectives and contribute to the design and development of programs aligned to our business strategies.

· Responsible for providing overall leadership, direction and support to our retail banking operations including both the sales and service aspects within a multi-branch Credit Union.

· In conjunction with the CEO and Vice-President Credit establishing annual retail and commercial growth targets within the branch network; The COO is responsible to monitors progress towards achieving both the credit and deposit goals.

· Will support initiatives to improve and strengthen Khalsa Credit Union’s presence within the Sikh Community by building strong business and personal relationships.

· Support and develop a marketing strategy that will allow KCU to achieve our overall business strategy. The COO will have an opportunity to initiate and build campaigns and tactics that will improve our products effectiveness.

· Oversees market research activities to identify trends, opportunities, risks, and member satisfaction; continually evaluates marketing strategy and initiatives to ensure they meet changing market and competitive conditions

· Identifies opportunities for new products and services and oversees related development and implementation activities

· Monitors and reviews investment team’s portfolio growth/mix to ensure use of appropriate product solutions for the member.

· Leads all aspects of the promotion and delivery of our wealth management products and services.

· Ensures organizational adherence to policy, compliance, privacy, applicable government regulations and laws, and takes corrective action.

· Ensures future integration of efforts among branch sales and service, related credit union subsidiaries and all distribution points as it relates to mutual funds and other wealth management products

You bring 10+ years progressive management experience within financial services – and a strong track record in business development. Strategic planning is one of your core strengths and the energy, vision and integrity you bring to your work have enabled you to consistently translate good plans into great results.

Khalsa Credit Union is headquartered in Surrey BC, home to one of the largest Sikh communities outside of India ideally situated in the heart of British Columbia lower mainland with easy access to everything this beautiful province has to offer.

British Columbia’s second largest city and a short drive from both the Vancouver International Airport and downtown Vancouver, Surrey is a rapidly growing city with a current population of roughly 500,000 residents.

Khalsa Credit Union offers a competitive executive compensation and benefits package and will consider relocation support for the right candidate.

To learn more about Khalsa Credit Union, please visit our website at

Surrey is working hard to showcase all that it has to offer. Visit, and to learn more about the City of Surrey.

To find out more about this COO opportunity email our recruiter – and include the subject line “Khalsa Credit Union COO opportunity”:

Inderjeet Singh

We look forward to hearing from you and thank all applicants; however, only those selected for an interview will be contacted.