Job Posting Details

Financial Service Officer, Aldergrove Credit Union

Location:Aldergrove, British Columbia
Posting Date:March 26, 2019
Closing Date:until filled
Employment Type:Full-time / Permanent

We’re hiring a Financial Service Officer!

Would you describe yourself as a people person, and often find yourself going the extra mile to help others? You might have what we’re looking for to join our team as a Financial Service Officer.  This is an excellent opportunity for someone who is looking to grow their career in Financial Services and has knowledge of lending services such as mortgages, loans and lines of credit and registered and non-registered investment products such as term deposits.

Position Overview

As an advisor, the Financial Service Officer (FSO) plays an essential role on the branch team and is dedicated to assisting members with investment and lending needs. The FSO places a high level of importance in the overall financial health of our members. They understand the importance of placing the right products and services in the hands of our members based on current financial needs. Building trust and loyalty is paramount and the FSO’s do this by using a high level of expertise in delivering financial solutions and referring members to the financial planning and insurance teams to enhance their overall financial well-being.

The FSO strives for excellence and plays a vital role in growing member relationships and making sound decisions and recommendations to support the growth and profitability of our credit union.

Skills & Attributes

  • Passion for delivering exceptional member service and is dedicated to building strong member relationships; peer relationships and connections in the community
  • Committed to professional growth and is responsible for ensuring skills and knowledge are up to date to meet position requirements
  • Demonstrates strong interpersonal skills and the ability to communicate effectively both verbally and in writing
  • Ability to quickly adapt to changing priorities and a willingness to tackle new challenges
  • Displays strong awareness of the financial services industry, keeps abreast of the changing environment and understands the components for organizational success
  • Gains the confidence and trust of others through honesty and integrity
  • Acts as a trusted advisor to members/individuals, ensuring their financial well-being is top priority
  • Grows member relationships by actively listening and asking open ended questions to add value beyond members’ immediate requests
  • Demonstrates strong attention to detail and accuracy in completing work and providing information

Experience & Education

  • Minimum five years financial service industry experience, preferably with two years retail lending
  • Combined experience and post-secondary education in the areas that are directly related to financial services will be considered

Qualified applicants should identify how their skills and experience match our requirements. We thank all applicants for their interest and only those applicants considered for an interview will be contacted.

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 115 staff serving 17,500 members and operates six branches, three insurance offices, and three financial planning offices. The strength of our Credit Union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit